ROSIE
This page outlines the made-to-order, returns, shipping, payment, intellectual property, and governing law policies that apply to purchases made through ROSIE.
At ROSIE, each garment is prepared with care and produced specifically for the customer after the order has been confirmed.
As all products are made-to-order, production will only begin once full payment has been successfully received.
Production timelines are provided as estimated references and may vary depending on design complexity, customization requirements, fabric availability, and current order volume. Customers will be informed if any significant delay occurs.
Please note that the actual color of a garment may vary slightly from the images displayed on our website due to screen settings, device displays, lighting conditions, and photography techniques.
Minor variations in finishing, measurements, or hand-completed details may occur. These are considered natural characteristics of made-to-order production and are not regarded as defects.
Once production has commenced, orders cannot be cancelled, modified, exchanged, or returned unless otherwise approved under the applicable claims policy.
By placing an order, the customer acknowledges and accepts the made-to-order nature of ROSIE products.
Due to the made-to-order nature of ROSIE products, all sales are considered final once the order has been confirmed and production has started.
Returns, exchanges, or refunds will only be accepted if the item received differs from the confirmed order in style, size, color, or quantity, or if the item contains a verified manufacturing defect or quality issue caused during production.
We do not accept returns, exchanges, or refunds for change of mind, incorrect measurements provided by the customer, personal preference regarding fit, color, fabric texture, or design details, or delays caused by customs clearance, import procedures, courier handling, or local regulations.
Minor differences in color, fabric texture, detail placement, finishing, or variations between website images and the actual product caused by screen settings, lighting, or photography are not considered valid grounds for return, exchange, or refund.
To submit a claim, customers must notify ROSIE within 3 calendar days of receiving the package, provide the order number, describe the issue in detail, and submit clear photographs together with an unedited video of the package opening process showing the shipping label, package condition, and contents.
Claims submitted without an opening video may not be eligible for review.
Upon verification and approval, ROSIE may, at its sole discretion, replace the affected item, repair the affected item, offer a partial refund, or issue store credit. The final resolution will depend on the nature and extent of the issue.
ROSIE ships orders through selected courier partners for both domestic and international deliveries.
Estimated delivery times are provided for reference only and are not guaranteed.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
ROSIE is not responsible for delays caused by customs inspections, import clearance procedures, force majeure events, courier service disruptions, or circumstances beyond our control.
Risk of loss and ownership transfer to the customer upon successful delivery to the shipping address provided at checkout.
Customers are responsible for ensuring that all shipping information submitted at checkout is accurate, complete, and reachable.
All prices displayed on the website are stated in the applicable currency indicated at checkout.
Full payment is required before production begins.
ROSIE reserves the right to refuse or cancel any order suspected of fraud, unauthorized transactions, incorrect information, or violations of applicable laws.
All content appearing on this website, including but not limited to designs, photographs, logos, graphics, videos, text, and branding materials, is the property of ROSIE and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from ROSIE.
These Terms and Policies shall be governed and interpreted in accordance with the laws of Vietnam.
Any disputes arising from purchases made through this website shall first be resolved through good-faith negotiations. If a resolution cannot be reached, the dispute shall be subject to the jurisdiction of the competent courts of Vietnam.
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Use this guide to find your closest ready-to-wear size. Measurements are listed for bust, waist and hip in both centimeters and inches.
Measurements are for reference only. Fit may vary depending on garment construction, fabric weight, lining, stretch and intended silhouette.
Measure around the fullest part of the bust while keeping the tape level.
Measure around the narrowest part of the waist while standing naturally.
Measure around the fullest part of the hips without tightening the tape.