{"id":5214,"date":"2025-02-13T05:28:36","date_gmt":"2025-02-13T05:28:36","guid":{"rendered":"https:\/\/rosieofficial.com\/?page_id=5214"},"modified":"2026-06-11T07:20:38","modified_gmt":"2026-06-11T07:20:38","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/rosieofficial.com\/vi\/return-exchange\/","title":{"rendered":"Return &amp; Exchange"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5214\" class=\"elementor elementor-5214\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4589dd e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"d4589dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aba74fb elementor-widget elementor-widget-html\" data-id=\"aba74fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"duong-policy-v6 duong-exchange-v2\">\r\n\r\n  <div class=\"dp6-head\">\r\n    <h1 class=\"dp6-title\">Exchange & Return<\/h1>\r\n\r\n    <p class=\"dp6-intro\">\r\n      A clear policy for made-to-order and handcrafted pieces, outlining when returns, exchanges, or claims may be reviewed by DUONG ATELIER.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"dp6-body\">\r\n\r\n    <section class=\"dp6-section\">\r\n      <h3>Final Sale<\/h3>\r\n      <p>\r\n        Due to the made-to-order and handcrafted nature of DUONG ATELIER products, all sales are considered final once the order has been confirmed and production has commenced.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"dp6-section\">\r\n      <h3>Eligible Cases<\/h3>\r\n      <p>\r\n        Returns, exchanges, or refunds will only be reviewed if the item received differs from the confirmed order in style, size, color, or quantity, or if the item contains a verified manufacturing defect or quality issue originating during production.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"dp6-section\">\r\n      <h3>Non-Eligible Cases<\/h3>\r\n      <p>\r\n        DUONG ATELIER does not accept returns, exchanges, or refunds due to change of mind, incorrect measurements provided by the customer, or personal preference regarding fit, color, fabric texture, or design details.\r\n        Delays caused by customs clearance, import procedures, or local regulations are also not considered valid grounds for return, exchange, or refund.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"dp6-section\">\r\n      <h3>Handcrafted Variations<\/h3>\r\n      <p>\r\n        Minor variations in color, fabric texture, embellishment placement, or hand-finished details may occur and are considered natural characteristics of artisanal craftsmanship.\r\n        Differences between website images and the actual product caused by screen settings, lighting conditions, or photography are not considered defects.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"dp6-section\">\r\n      <h3>Claim Timeline<\/h3>\r\n      <p>\r\n        Customers must notify DUONG ATELIER within 3 calendar days of receiving the package.\r\n        Claims submitted after this timeframe may not be eligible for review.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"dp6-section\">\r\n      <h3>Required Evidence<\/h3>\r\n      <p>\r\n        To submit a claim, customers must provide the order number, a detailed description of the issue, clear photographs, and an unedited video of the package opening process.\r\n        The video must show the shipping label, package condition, and full contents clearly.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"dp6-section\">\r\n      <h3>Opening Video<\/h3>\r\n      <p>\r\n        Claims submitted without an unedited package-opening video may not be eligible for review.\r\n        This requirement helps DUONG ATELIER verify the condition of the package and product at the time of receipt.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"dp6-section\">\r\n      <h3>Resolution<\/h3>\r\n      <p>\r\n        Upon verification and approval, DUONG ATELIER may, at its sole discretion, replace the affected item, repair the affected item, offer a partial refund, or issue store credit.\r\n        The chosen resolution will depend on the nature and extent of the issue.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"dp6-section\">\r\n      <h3>Final Note<\/h3>\r\n      <p>\r\n        All claims are subject to review and approval by DUONG ATELIER.\r\n        The brand reserves the right to decline requests that do not meet the conditions stated in this policy.\r\n      <\/p>\r\n    <\/section>\r\n\r\n  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h3{\r\n    font-size:10.5px;\r\n    letter-spacing:.18em;\r\n    margin-bottom:10px;\r\n  }\r\n\r\n  .duong-exchange-v2 .dp6-section p{\r\n    font-size:13.5px;\r\n    line-height:1.9;\r\n  }\r\n}\r\n<\/style>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Exchange &#038; Return A clear policy for made-to-order and handcrafted pieces, outlining when returns, exchanges, or claims may be reviewed by DUONG ATELIER. Final Sale Due to the made-to-order and handcrafted nature of DUONG ATELIER products, all sales are considered final once the order has been confirmed and production has commenced. Eligible Cases Returns, exchanges, or refunds will only be reviewed if the item received differs from the confirmed order in style, size, color, or quantity, or if the item contains a verified manufacturing defect or quality issue originating during production. Non-Eligible Cases DUONG ATELIER does not accept returns, exchanges, or refunds due to change of mind, incorrect measurements provided by the customer, or personal preference regarding fit, color, fabric texture, or design details. Delays caused by customs clearance, import procedures, or local regulations are also not considered valid grounds for return, exchange, or refund. Handcrafted Variations Minor variations in color, fabric texture, embellishment placement, or hand-finished details may occur and are considered natural characteristics of artisanal craftsmanship. Differences between website images and the actual product caused by screen settings, lighting conditions, or photography are not considered defects. Claim Timeline Customers must notify DUONG ATELIER within 3 calendar days of receiving the package. Claims submitted after this timeframe may not be eligible for review. Required Evidence To submit a claim, customers must provide the order number, a detailed description of the issue, clear photographs, and an unedited video of the package opening process. The video must show the shipping label, package condition, and full contents clearly. Opening Video Claims submitted without an unedited package-opening video may not be eligible for review. This requirement helps DUONG ATELIER verify the condition of the package and product at the time of receipt. Resolution Upon verification and approval, DUONG ATELIER may, at its sole discretion, replace the affected item, repair the affected item, offer a partial refund, or issue store credit. The chosen resolution will depend on the nature and extent of the issue. Final Note All claims are subject to review and approval by DUONG ATELIER. The brand reserves the right to decline requests that do not meet the conditions stated in this policy.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5214","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rosieofficial.com\/vi\/wp-json\/wp\/v2\/pages\/5214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rosieofficial.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosieofficial.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosieofficial.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rosieofficial.com\/vi\/wp-json\/wp\/v2\/comments?post=5214"}],"version-history":[{"count":67,"href":"https:\/\/rosieofficial.com\/vi\/wp-json\/wp\/v2\/pages\/5214\/revisions"}],"predecessor-version":[{"id":17367,"href":"https:\/\/rosieofficial.com\/vi\/wp-json\/wp\/v2\/pages\/5214\/revisions\/17367"}],"wp:attachment":[{"href":"https:\/\/rosieofficial.com\/vi\/wp-json\/wp\/v2\/media?parent=5214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}